Privacy Policy - Sidecar

1. Introduction

Welcome to Sidecar, operated by BGT Labs LLC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

Account information (name, email address, organization details)
Customer data you enter into the CRM system
Appointment and scheduling information
Business goals and tracking data
Payment information (processed securely through third-party payment processors)
Communications with us and feedback you provide

2.2 Automatically Collected Information

When you use our service, we automatically collect certain information, including:

Device information (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent)
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Power AI agents to automate scheduling and customer management
Generate insights and recommendations for your business
Send you technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues and fraudulent activity

4. AI Agent Data Processing

Sidecar uses AI agents to provide automation features. When using AI agents:

Your customer and scheduling data may be processed by AI models to generate suggestions
AI processing occurs on secure servers and is subject to strict data handling policies
We do not use your data to train AI models without your explicit consent
You maintain control over which automations are enabled and can review AI suggestions

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service providers: Third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing).
AI processing: Data processed by AI systems to provide automation features.
Legal requirements: When required by law or to protect our rights and safety.
Business transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access to your personal information
Correction of inaccurate information
Deletion of your information
Export of your customer and business data
Objection to processing of your information
Opt-out of certain communications

8. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@sidebar.biz